Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What are the main benefits of Tourmaline and Jade in your heating pads?
Natural Jade and Tourmaline emit far-infrared (FIR) rays and negative ions when heated. These elements penetrate deep into the muscle tissue to promote blood circulation, relieve chronic pain, and reduce inflammation, providing a more therapeutic experience than standard electric pads
Is the Red Light Therapy Vest safe for daily use?
Yes, our therapy vests use clinically proven wavelengths (typically 660nm red and 850nm near-infrared). They are non-invasive and UV-free. We recommend sessions of 15–20 minutes to achieve optimal recovery and cellular health.
Do your products come with international safety certifications?
Absolutely. As a professional exporter, our core product lines (Heating Pads, Photon Pods, etc.) are manufactured to meet global standards, including CE, FCC, and RoHS certifications, ensuring they are safe for medical and home use worldwide.
Do you support OEM/ODM services for wellness brands?
Yes, we specialize in B2B partnerships. We offer full customization options, including logo embroidery, custom sizing, temperature controller design, and branded packaging to help you build your own private label.
What is the Minimum Order Quantity (MOQ) for wholesale?
Our MOQ varies by product. For stocked items like Tourmaline bracelets or eye masks, the MOQ is low. For customized heating pads or therapy vests, the MOQ typically starts at 50–100 units. Please contact our sales team for a specific quote.
Can I request a sample before placing a bulk order?
Natural Jade and Tourmaline emit far-infrared (FIR) rays and negative ions when heated. These elements penetrate deep into the muscle tissue to promote blood circulation, relieve chronic pain, and reduce inflammation, providing a more therapeutic experience than standard electric pads
What are the main benefits of Tourmaline and Jade in your heating pads?
Definitely. We encourage sample testing to ensure the quality meets your market requirements. Sample costs are usually refundable upon your first bulk order.
Which regions do you export to, and what are the shipping methods?
We export globally, with a strong presence in North America, Europe, and Southeast Asia. We offer flexible shipping via sea freight (FCL/LCL), air cargo, and express couriers (DHL/FedEx/UPS) depending on your urgency and budget.
What is the warranty policy for your electronic therapy products?
For in-stock items, we ship within 3–7 business days. For mass production or OEM orders, the lead time is generally 20–35 days after design confirmation and deposit receipt.
How do you handle quality control for large shipments?
We implement a strict three-step inspection process: raw material check, in-line production monitoring, and a 100% final function test (including aging tests for heating elements) before dispatch.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
